Certified in Logistics, Transportation and Distribution (CLTD) Practice Test 2025 – Your All-in-One Resource to Complete Exam Success!

Question: 1 / 605

In customer service metrics, what does the term "stockout recovery rate" refer to?

The percentage of time stock is replenished

The time taken to resolve stockout situations

The term "stockout recovery rate" refers specifically to the time taken to resolve stockout situations. This metric is crucial for evaluating a company's responsiveness to inventory shortages. A low stockout recovery rate indicates that a business can quickly replenish items that are out of stock, which is essential for maintaining customer satisfaction and minimizing lost sales. In contrast, the other options focus on different aspects of inventory management, such as the frequency of replenishment or fulfillment of backorders, but do not address the direct resolution of stockout occurrences. Understanding stockout recovery is vital for logistics professionals, as it directly impacts overall customer experience and business efficiency.

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The number of backorders successfully fulfilled

The rate at which customers find items out of stock

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